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SKY offers safe customer service

SKY offers safe customer service

SKY subscribers can continue to expect to get safe customer service, as most of the country eases into a new normal. Click To Tweet

As a top priority, SKY is strictly implementing safety measures during in-home services. Before any visit is done, SKY service technicians will call the subscriber first to make sure no one in the household is ill.  Only a two-man team is assigned to every home so that one can work inside the subscriber’s home while one can simultaneously work outside to ensure proper physical distancing and less social interaction. Both of them will be wearing PPEs and other protective gear.

In SKY business centers, on the other hand, only a limited number of people will be allowed inside at any given time. Upon entry, customers will be required to go through thermal scanning and answer a symptoms questionnaire. Inside, physical distancing will be observed while plastic barriers are installed at the service desk. Sanitation and disinfection procedures will be conducted before and after every transaction.

Meanwhile, SKY subscribers are encouraged to continue managing their accounts digitally through SKY’s official website (mysky.com.ph/myaccounts) and the mySKY app (mysky.com.ph/app), pay via digital payment partners (mysky.com.ph/digitalpayment), seek troubleshooting guides on its website (mysky.com.ph/help), and contact SKY through its webform (mysky.com.ph/contact-us).

These protocols are put in place to safeguard the health and safety of SKY subscribers, employees and business partners. Subscribers can learn more about these safety measures as they visit www.mysky.com.ph/safetyprocedures and bit.ly/skybranchreopen.

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The author is a multi-awarded photographer, journalist, and artist whose works are featured in tourism campaigns (It's More Fun in the Philippines), covers and spreads of books and international magazines. A long time columnist of SunStar Davao, she is a frequent traveler in search of inspirational heartwarming stories of human interest. She is also an  influencer and motivational speaker who gives photography workshops in universities and organizations. A former TV personality, she has done several print and TV commercials, event hosting and speaking engagements. In 2013, she has received an award from the City Government of Davao for her significant contribution in the social media. She was one of the speakers in Photo World Asia 2017.  A web designer/blogger since the 90s, she has seen the evolution of the internet and social media transition from the perspective of a traditional media person.

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